This programme is designed for delegates who are already experienced in providing claims services and who are in, or aspire to senior claims and management positions. This programme would also be useful for those wishing to gain an insight into the management of the claims function within a re/insurer.
By the end of the programme, delegates will be able to:
• Evaluate the management of the claims function including designing and implementing claims management strategy
• Analyse and apply claims service principles and practices by evaluating the complaints management and assess policyholder dispute options along with the consequences of breach of re/insurance contract
• Examine the application of technical claims principles by explaining reserving philosophies, evaluating how information technology and management information can support the claims function and evaluating the impact of fraud on claims management
• Consider the financial aspects of the claims function, examining the mechanisms for controlling internal and external costs including leakage